We ship domestically to the UK and offer international shipping to EU countries, the United States & the rest of the world.
Mother's Day Delivery UK 2024 (Sunday 10th March)
Orders placed on Thursday 7th March before midday will be delivered on Friday 8th March in time for Mother's Day - the charge is £4.95
Orders placed on Friday 8th March before midday will only be delivered in time for Mother's Day when you select Saturday Delivery at the checkout - the charge is £12.50
Care Package Delivery UK
We offer a UK mainland next working day tracked courier service for £4.95
Will my care package be delivered on the next day?
For UK mainland orders ordered by midday on Monday to Thursday, we will deliver your package on the next working day
An email or text message notification will be issued where an email address or mobile telephone number has been provided.
If you would prefer a later delivery date, this can be selected as you check out in 'Delivery Method' as ‘preferred delivery date’.
If you require your package to be delivered on a Saturday, you can upgrade it at the checkout for UK mainland orders placed by midday Friday for £12.50
UK mainland orders do not include Northern Ireland, Scottish Highlands & UK Islands.
Care Package Delivery UK NON MAINLAND
We offer UK Non Mainland (NI, Scottish Highlands & other isles) first-class Royal Mail delivery for £8.00
For Northern Ireland, Scottish highlands, Channel Islands (Postcodes GY, JE), Isle of Wight (PO30-41), Isles of Scilly (TR21-TR25), Outer Hebrides (HS) & the Shetland Islands (ZE) delivery will be 3-5 working days (We don't offer a tracked service to these locations at this time, but can provide you with proof of shipping on request).
Care Package Delivery International
As a result of extra customs checks the below timings are a guide but are subject to changes
For EU countries, packages will be delivered in 5-10 working days (tracked with DPD Classic) £15.00
For US (tracked with DPD Classic) packages will be delivered in 8-12 working days £22.00
For Rest of the world countries (tracked with Royal Mail), packages will be delivered in 8-12 working days £22.00
Since January 01st 2021 the UK left the EU & the single market including the customs union. Whilst we continue to ship to the EU, we can no longer send food stuff which is a prohibited import item in all EU countries. This includes from our ranges for example; chocolate, teas, biscuits, trail bars, dips, crisps and sweets. Should you checkout with these in your basket we will contact you for a substitution or refund of those items.
Spain (as well as prohibiting food) has the additional restrictions of not allowing any bath or beauty products to be imported into the country. This includes bath salts, balms, perfumes, soaps, nail varnish, and any beauty pro facemasks (spacemasks and fabric facemasks are accepted).
As of July 01st 2021 we have registered DDP (delivered duty paid) which means we, the company, will bear the risks and costs including duties, taxes, and other charges including administration fees when we deliver goods on your behalf that are cleared for importation. This is applicable to package deliveries to the Republic of Ireland, France, Germany, Netherlands, Austria, Italy, and Spain. This means you will not receive any further charges after checkout to deliver your goods.
For EU countries not listed above, we can still deliver our packages but please note your recipient will have to pay duty & local tax charges - typically 10-15% of your package price - and content-dependent. We will in turn refund you, the purchaser, these fees but it is unavoidable red tape that we have to export into these countries. Please do contact us at email@example.com if you need clarification or any further import information to your destination country.
Care Package Delivery to hospitals
We offer delivery to hospitals and will do everything we can to help you ensure your parcel successfully reaches its recipient. You should include the building name (where required) and also the patient's ward number and NSH number (if known) in case they move wards.
For NHS hospitals, parcels are delivered to the parcel room so we recommend you allow a week for the parcel to then be delivered to the ward. If the patient is only in for a short stay we recommend that you deliver the parcel to a home address adding a 'preferred delivery date' at the checkout for when you think they will return home. If the parcel is delivered to a hospital ward after the patient has left, the ward should contact the patient and the patient will need to go and collect the parcel.
If a parcel goes missing and you must locate it you can contact PALS (Patient Advise Liason Service) at the hospital, providing as much information as possible. DPD tracking provides an image of the delivery which can help the hospital to locate the parcel room & parcel. It will be important to provide the patient's full name, NHS number, and ward number. Sadly we can not take responsibility for the hospital losing the parcel once it is delivered.