• wellbeing gifts
    We focus on Gifts that improve Wellbeing
  • next working day delivery
    Next working day delivery when you order before midday
  • corporate gifting
    We offer Corporate Wellness Packages
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Frequently asked questions

DELIVERY QUERIES:

For UK mainland deliveries we offer tracked next working day delivery as standard when you place your order before midday. Our nominated courier DPD will email/ text you a tracking number (depending on your contact detail data entry), letting you know your order has been despatched the day prior to delivery & again on the day of delivery with a specified one hour delivery time slot. To track your parcel enter your tracking number here: DPD local tracking for full details. DPD will also send you a confirmation notification once the delivery has been completed. If you require additional information on your delivery, please contact us at support@brownpaperpackages.co.uk
For UK Mainland locations, you can upgrade your delivery to a Saturday delivery, which can be selected at checkout. Please visit our Delivery info page for more information.
For UK mainland deliveries we offer tracked next working day delivery as standard when you place your order before midday. Delivery lead-times vary for other locations including international. Please visit our Delivery info page for more information.
Yes, we deliver to Europe, the US and rest of world locations. Please visit our Delivery info page for further information on specific locations.

 

ORDER QUERIES:

It may be that the sender of your package forgot to include a Postcard message, or may wish to remain anonymous. Please contact us at support@brownpaperpackages.co.uk and we will contact the sender on your behalf.
Due to our next day delivery service, it may not be possible for us to change or cancel your order pre shipment. Please contact us at support@brownpaperpackages.co.uk as soon as possible after order placement & we shall try to accommodate any changes.
All items featured in our Curated boxes can be bought via our build-a-box page, so please use this to create your own unique gift 
Watch this space, as this is something we're looking to add. Our items are offered with the intention of fitting into our standard boxes alongside other items. Should your selection not fit into one box we reserve the right to ship the parcel in two packages, or wrap any additional items though we will include them in the same delivery. Conversely, for smaller gifts, the items are packaged with tissue paper and attractive navy sizzle, so it is presentable if there are only small or a few items in the standard box. 
Due to the gift nature of our business, we do not include any receipt or price information in our packages. You will receive an order confirmation upon order placement &, if required, can request a receipt by contacting us at support@brownpaperpackages.co.uk
If your order is incorrect or damaged please contact us at support@brownpaperpackages.co.uk including your order number and a description of the issue. We will aim to replace any missing or damaged items as soon as we can however, if this is not possible, we will offer a refund. If the items are not damaged or incorrect, then we are not at liberty to refund the items. Please visit our Terms & Conditions for your rights and further information.
We are VAT registered, so please contact us at support@brownpaperpackages.co.uk, and we will issue you your VAT receipt.
We aspire to provide thoughtful quality gifts for your friend, family member, or colleague, with fantastic service. We welcome all feedback to tell us how we did. You can add product reviews underneath the product description, within the product pages (please allow 2 days for approval of comments), otherwise for service and more general comments please visit Trust Pilot, to leave your review
MY ACCOUNT:
You can either change your preferences within My Account, or alternatively use the ‘unsubscribe’ link at the bottom of any marketing email you receive. Please allow up to 5 working days for the emails to stop
If you would like us to Close / Delete all data held in your Brown Paper Packages account please contact us at support@brownpaperpackages.co.uk