• wellbeing gifts
    We focus on Gifts that improve Wellbeing
  • next working day delivery
    Next working day delivery when you order before midday
  • corporate gifting
    We offer Corporate Wellness Packages


Welcome to www.brownpaperpackages.co.uk. By using this website you accept these Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions apply to all orders which you, the customer, place using our website www.brownpaperpackages.co.uk, which is operated by Brown Paper Packages.

Your Account

Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us of any changes to those details (e.g. change of email or postal address). 

Privacy Policy 

Click here for Privacy Policy

Product information

In the event that any item is unavailable, Brown Paper Packages reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product.

We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Website as accurately as possible.

All items shown are subject to availability.

Content & Intellectual Property Rights

You may not use content found on this Website unless expressly agreed by Brown Paper Packages. The content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free.

Prices & Services

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

Delivery charge is an additional cost. Please refer to our Delivery Information for full details.


You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form.

Our site uses SSL enabled automatically, meaning you can access a constant, secure connection on every page of our site. Through SSL, you will see a lock icon next to your URL in the browser, showing that your information is safe. You can therefore be rest assured that we take the privacy and security of your payment and personal details very seriously.

We regret that we cannot accept cheques or cash as payment online.

Please note that we cannot guarantee the security of data when communicating with Brown Paper Packages via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Cancellations and returns

In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

Please contact us on support@brownpaperpackages.co.uk and then send the goods back to us to Brown Paper Packages, Unit 34A Number One Industrial Estate, Consett, County Durham, DH8 6SZ at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.

We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

  • for the supply of magazines;


For all delivery details click here.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland

Our Details

BPP Gifting LTD (Trading as Brown Paper Packages)
Company # : 12605093 Registered in England & Wales
Address: April Cottage, Maidenhead Road, Cookham, SL6 9DF
VAT number: 353 6150 13

Thank you for taking the time to read these terms and conditions. Should you have any further enquiries please contact support@brownpaperpackages.co.uk